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We will retain purchase data for a period of six (6) months before removing this data to ensure all refunds, rebills and transactions are handled appropriately.We have opted out all European users from our current e-mail & push notification programs.If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
All active Mate1 subscriptions purchased/rebilled from European customers in the 30 days prior to the regulation taking effect are in the process of being reimbursed to the payment method used at purchase.
If you are still receiving notifications from us, your profile may be located in the wrong area.
Please contact our Customer Support team to resolve this.
If you have not already received your refund, please allow 5-7 business days for the refund to process before contacting our customer support team by calling 1-514-907-0015 Monday-Friday 9AM-5PM EST for assistance.
Yes, all of your personally identifiable information including email, profile details, messages and other data will be pseudonymized or deleted on May 25th, 2018.
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Those butterflies of excited joy as you open the latest message from your new match, your first glimpse as you turn up for a date, a shared joke that only the two of you understand; these moments begin with eharmony.